5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that most security guard businesses are capable of providing the service that property managers want, but also often do not due to a lack of ongoing quality control processes.
Safety guard businesses are unlike any seller that a home manager usually hires. If you hire a painter, then you can see whether they do their tasks by taking a look at the walls. However, when you hire a security guard company, how often can you see if the protector organization is performing their job including running background checks and drug screenings, providing great training to your own guards, and efficiently monitoring and supervising your defenses. In the majority of cases they likely are, but it is crucial to employ a method of verification and quality control to make sure that problems connected with the lack of doing these tasks do not start to occur.
In this article we’ll talk five (5) easy actions to improving your security guard service and achieving what you imagine as your perfect keyholding Enfield.
Screen Your Guards Qualifications
In many states, guards are mandated to have a predetermined level of training before they could start working as security guards. If your condition is among these states, make sure that your security guard organization is compliant.
If you’re in a state where there are no state requirements for guard certification, then investigate the type of training that is being supplied by your security provider and ask yourself does it look decent.
Additionally, is your security guard firm performing background and drug screenings on all your guards BEFORE they send them to your own property? If they’re, they ought to be providing you with verifications. If not, why?
Another superb way to display if the protector is a fantastic fit for your property is to perform a brief”interview” to get a sense of the guard and also to describe your expectations. This initial conversation can tell you a good deal about what to expect from this shield and it provides you an opportunity to request a different shield if you think that it is necessary.
Evaluate Guard Training
Although most security guard businesses have an extremely thorough orientation that introduces each shield to the company itself, in several cases the guard’s orientation to his assigned land isn’t quite as complete. We predict the orientation to the assigned land”Site Specific Training”. Learn What your website specific training resembles:
• Can it occur at your premises?
• Who does the training?
• Just how long is each new officer trained?
• Just how long does the security firm double bank? (Double banks is the process of having a seasoned guard working in precisely the same time as the new guard.)
• How thoroughly are your article requests explained?
Determine the answer to every one of the questions and be sure that they fit with what you believe is adequate. You should even think about sitting in on your security guard company’s orientation and your website special training to acquire an understanding of what goes on preparing a shield to work in your premises.
Inspection Your Guard’s Supervision
Guard supervision is among the main factors of very good security guard service. When security businesses provide poor supervision, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Deficiency of supervision also removes the opportunity for the protector to understand and better understand their duties. If the guards are not being supervised, they start to feel that their work isn’t important and they start to see themselves as less of a part of the security team. When guards do not feel as part of your team it generally leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, onsite managers may not be included. If your contract does not require onsite oversight, how does your security guard firm remotely supervise its guards? Outside the normal security firm field supervisor spot checks, the 2 methods of distant supervision that prove most effective are:
Officer Tour Tracking Systems
If your guards are required to make rounds of your premises, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a distant way of monitoring the guards while they’re on your premises. These monitoring systems permit the security guard company to track the log and time the action of the guards while they’re making rounds to several areas on your premises. Most Officer Tour Tracking Systems can generate reports which enable the security guard firm to quickly acquire an understanding of if the protector is making rounds. The property manager also needs to be given with an updated version of these reports.
Along with Officer Tour Tracking systems, we have discovered that having a method for guards to check in frequently with the security guard provider provides a way of making sure that each guard is safe and alert. By having guards check-in frequently together with the security guard company, at least every 30 minutes, guards believe that their safety is important and that being awake and alert is an significant part their job.
Inspect Your Guards
After hours inspections of your defenses are always good ways of finding out exactly what is occurring with your security as you are not there. Through these inspections, be sure that you ask your security guards questions regarding their duties and responsibilities to make sure that they know their tasks. In fact, we suggest getting your security guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by a licensed security adviser as part of your ongoing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing exactly that. Bear in mind, when choosing a security adviser be confident that the adviser isn’t really a security guard company. If so, your audit is sure to develop problems with your existing security guard company.